Booking Terms and Conditions

Liability Waiver

All activities are subject to the participant’s acceptance of the liability waiver which can be found Clicking Here. This must be signed by all participants, or in the case of minors, their legal guardian, before any activities can commence.

Customer requested Booking Changes and Cancellations – Standard Group Tours

Any changes and cancellations made more than 7 days prior to the commencement of the booking will be eligible for a full refund.
Any changes and cancellations made less than 7 days prior to the commencement of the booking but more than 48 hrs prior to the booking will be eligible for a 75% refund.
Any changes and cancellations made less than 48 hrs prior to the commencement of the booking will not be eligible for a refund. This includes cancellation requests for weather not deemed to be significant or any illness (however at our sole discretion credits may be issued).
Multi-day events are subject to the same booking and refund conditions and timeframes as outlined above. The event is deemed to have commenced as of the beginning of the first day of the program. If you are unable to attend following days of the event or elect to shorten your experience for any reason you will not be eligible for a refund (however at our sole discretion credits may be issued)

Customer requested Booking Changes and Cancellations – Private, Custom Tours & On Request Tour Times/Days

Any changes and cancellations made more than 7 days prior to the commencement of the booking will be eligible for a full refund.
Any changes and cancellations made less than 7 days prior to the commencement will not be eligible for a refund or credit. This includes cancellation requests for weather not deemed to be significant but us, any illness or reduction of participant numbers. These strict terms are in place and WILL be enforced, please consider this prior to booking. These policies are in place due to the fact that to run a private tour we have allocated to resources and time slot that would otherwise be made to group tours to your tour and as such have typically not been able to take bookings for our standard group tours on these days/times.
Multi-day events are subject to the same booking and refund conditions and timeframes as outlined above. The event is deemed to have commenced as of the beginning of the first day of the program. If you are unable to attend following days of the event or elect to shorten your experience for any reason you will not be eligible for a refund (however at our sole discretion credits may be issued)

Weather considerations and Cancellations By Us

In the event of inclement weather (heavy rain, too much wind, storms etc) we may cancel the tour. Where we deem this necessary, we will provide you with the option of a full refund where other suitable arrangements cannot be made.

Weather considerations such as wind, heat, potential rain as well as other considerations such as trail closures and events etc will can impact the route taken on the day. Where we feel the altered route materially alters the nature of the experience we will offer you the option of a refund or rebooking, where we deem the change still allows for the tour to be delivered inline with the tour description the tour will proceed as per normal.

While we are happy to work around weather conditions, the exact nature of the weather will be considered in any decision. We will not conduct an activity, even if the participant requests it, where we feel weather presents an unreasonable risk. Conversely, we cannot necessarily alter a tour time because it is cloudy or for some other factor that cannot reasonably be expected to significantly impact the delivery of the tour, this includes light rain or the forecast of rain.

Minimum Groups Size and other reasons for Cancellations By Us

All group tours are subject to minimum group sizes being met. It is very unusual for us to cancel due to minimum numbers not being met but it does happen from time to time. Where this occurs you will be contacted the day prior to your tour. You will be offered your choice of a full refund or rebooking on an alternative tour.

Although we have numerous staff, tours can unfortunately be occasionally impacted by staff availability due to factors such as illness. Where this occurs you will be contacted as soon as possible. You will be offered your choice of a full refund or rebooking on an alternative tour.

Rider Height and Bike Sizes

When booking you’re are required to list all rider heights. Bikes are allocated to you based on that information. Failure to provide accurate rider heights may result in suitable bikes being unavailable. Where this is a result of providing in accurate rider heights no refund will be provided if you can not participate. Please double check you have provided accurate information, it is your responsibility to provide accurate information to us.

We only have a limited capacity to cater to bike riders under 145cm, if we will have any issues securing appropriate bikes (based on the heights you provide) we will contact you to make alternative arrangements.

Infants Toddlers and Young Children | Bike Tours

Infants, toddlers and children who can utilise a baby seat, chariot trailer or tag along (i.e don’t require a bike) can participate on SELECTED bike tours at no charge, but must be noted on the booking. If we can not accomodate them on a given tour we will let you know shortly after you book.

Infants Toddlers and Young Children | Kayak Tours

Infants, toddlers under 3 can participate on Kayak tours at no charge, but must be noted on the booking. There is limited capacity to accomodate infants and toddlers, so please ensure this is noted on the booking. If we can not accomodate them on a given tour we will let you know shortly after you book.

Unreasonable damage to, or loss of, equipment

Participants are liable for any damage caused to equipment used in the delivery of tours due to any unreasonable, uncontrolled or otherwise inappropriate use of equipment. This includes, but is not limited to damage to bikes from crashes or incorrect use of gears. Repair or replacement costs will be charged to the card held on file as part of your booking

Late return of equipment

Failure to return equipment to the specified location by the specified time, when on self guided tours can have serious impacts on other guests scheduled to use that equipment and on staff schedules. Failure to return equipment by no later than the specified time will result in a fee of $50 per kayak per hour, or $75 per bike per hour.

LAte Arrivals

All times and locations are clearly listed, failure to be at a specified location at a specified time may result in you missing your tour, or a portion of your tour where this occurs there is no guarantee of a credit or refund.

Equipment Requirements

If, for any reason, a participant chooses to provide their own equipment for a tour, it must be of a standard that doesn’t represent an unreasonable safety risk to the individual or other participants. We have a duty of care to all participants. Unsafe bikes pose a risk not only to the rider but other participants and trail users too. We cannot allow anyone to participate on unsafe equipment. There will not be credits or refunds if you cannot participate due to the unsafe or unsuitable nature of equipment you choose to provide

Route, FITNESS and Skill Considerations

All programs assume riders, be they children or adults, possess the ability to participate at the level required by the program they are booked in. Furthermore, it is assumed they possess the required fitness, stamina, resilience, self-awareness and respect for their own safety and the safety of others to participate in a safe and suitable manner.

Where it becomes evident that this is not the case, at the sole discretion of the instructor or guide, the program may be modified, the participant may be placed in a different group or may be prevented from participating all together. Credits or refunds in these situations will be at our sole discretion and will be made with regard to the exact circumstances at the time.

It probably doesn’t need to be said but no one will be able to participate if they are under, or appear to be under, the influence of alcohol or drugs (*illicit or not).

All Bike Tours:
- You do not, by any means, have to be an elite bike rider, but you must genuinely have the ability to confidently and competently ride a bike. Where the guide, at their sole discretion feels you may pose an unreasonable risk to yourself or other members of the group you may be required to cease riding.
- All of our bike tours may utilise public roads, bike paths and footpaths and do cross major roads. All participants must be prepared to, and capable of, following road rules as they relate to cycling on roads and footpaths (riding on footpaths is permitted in Queensland).
- Although we keep sections of road and footpath riding to an absolute minimum, all participants must be comfortable with and capable of riding bikes around pedestrians and vehicles.
- Tours are conducted on e-bikes and although don’t require any elite fitness capacity all participants must posses the stamina and resilience to ride as described in the details of the tour they have booked
Mountain Bike Specific Tours
- All mountain bike tours assume all riders are comfortable riding bikes and have some experience on basic mountain bike specific trails.
- If you have never ridden on a mountain bike trail these tour may not be for you. Where the guide, at their sole discretion feels you may pose an unreasonable risk to yourself or other members of the group you may be required to cease riding.
- Tours are conducted on e-bikes and although don’t require any elite fitness capacity all participants must posses the stamina and resilience to ride as described in the details of the tour they have booked
Kayak Tours
- Kayak tours are conducted of lakes and calm rivers, they are suitable for people of any level of kayak experiences (including none) however it is a physical activity and participants must posses the stamina and resilience to kayak at a relaxed pace for 2-3 hours.

Courtesy Bus Considerations

Reservation Required For Access to Courtesy Bus:

Our courtesy bus service is available at no additional charge on SELECTED tours and can be utilised upon request for those tours. However, it’s subject to availability and must be booked as part of your initial tour reservation. You can make this arrangement during the checkout process. Please be aware that if the option to select the bus service is not visible, it may already be at capacity, requiring you to arrange alternative transportation or choose another tour time.

courtesy Bus is One-Way Transportation Only:

Kindly note that the courtesy bus operates as a one-way service ONLY to get you to the tour start point. Given the central locations of tours, with close proximity to cafes, public transport, and ample Uber services, participants often prefer to return to their accommodations or explore additional activities at their own convenience.

Infants and Toddlers can not be ACCOMMODATED on courtesy Bus:

Please be aware that the courtesy bus is not equipped with baby seats, making it unsuitable for young children who require such seating arrangements.

Fixed Pick-Up Locations for courtesy Bus:

Our bus serves multiple tours, ensuring that you arrive at your destination punctually. However, it may not always offer direct transportation. You will be required to proceed to one designated pick-up points as per your tour booking. We do not pick up from custom locations or accomodation

missed bus pick ups

Missing a fixed pick up time or not booking a space on the bus if required that can not be later provided will not be grounds for refunds. As always credits or rebooking MAY be offered at our discretion. The free courtesy bus runs to a strict schedule and is used for multiple tours. It will depart each pick up location at the stated times. We will not be in a position to wait, pick you up from alternative locations or contact you to ascertain your ETA. Please make sure you are familiar with the pick up locations including how long it will take youth reach them.